Online-Auction-Support

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  • Where can I get a copy of your arbitration policies?

    We abide by NAAA Policies, with the exception of the following: Change In Guarantee PolicyTransmission Only Guarantee On All Dealer Consigned Vehicles Purchased For $3000 & Over.$30 Transmission PS...

  • How long does a seller have to provide a title before I can arbitrate?

    The Seller has 30 days from the sale date to produce a title. We abide by NAAA Policies, with the exception of the following: You can download a copy of the NAAA Policy by clicking here.

  • What is the deadline for payment?

    Cash, cashiers checks, wire transfers, money orders, and deposits into our bank account must be made by 2pm day after the sale.

  • Which floor plan companies do you use?

    Floorplan Code Auction Credit ACE AFC AFC Aly Financial ** ALY Bank of America BOA Carbucks B Car Financial CFS Floorplan Xpress FPX GM Financial  ** GMF KCS Floor Plan, LLC  *...

  • Can I increase my credit limit?

    To request an increase in your credit limit, you may need to speak with your floorplan company. If paying by ACH, call the auction to speak with the Office Manager.

  • Why does there seem to be a delay?

    To ensure the quality of the broadcast, the simulcast event is monitored by the online support team. If you are experiencing a delay, it could be due to local network issues. It may also be due to ...

  • Why didn’t I get the vehicle when I was high bidder?

    Your bid may have been overridden due to oversight of a floor bid. This means that the clerk may been delayed in entering a floor bid, and was prompted by the auctioneer to make the correction. As ...

  • How do I set up an alert to know when my vehicle is running?

    Prior to Sale Day Set up alerts by adding vehicles to your watch list by going to vehicle run list, clicking on the vehicle, and selecting ‘Add to Watch List’ from the Vehicle Details page.     On...

  • How do I turn the sound on/off?

    Check the following: Above the video, there is a speaker icon: Flashing Yellow Speaker Icon: the audio is streaming. Check your speakers, or message support for assistance. Blue Speaker Icon: You...

  • What time does the lane start?

    Tuesday at 12:15 PM CT The sale usually begins with the start of the first lane followed by scattered start times for additional lanes. Please tune in at the beginning of the sale to listen to anno...