Online-Auction-Support

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Votes on activity by Online-Auction-Support Recent activity Votes
  • I can't hear audio or see live video. What should I do?

    Google Chrome browser is recommended to view the auction.  If the video display indicates Adobe Flash Player must be installed please click the option to "install". A new window will appear where y...

  • What do I need to register?

        To register, you must be registered with Auction Access. You can fill out the form by clicking here. Once you complete the registration process, you will be issued your 1-million number, which ...

  • How long does a seller have to provide a title before I can arbitrate?

    The Seller has 30 days from the sale date to produce a title. We abide by NAAA Policies, with the exception of the following: You can download a copy of the NAAA Policy by clicking here.

  • Where can I see my purchases?

    To view your activity... Go to the dark blue pane located to the left of the simulcast video screen. At the top of the pane you'll see 3 horizontal lines followed by an icon that looks like a chart...

  • How can I manage my purchases?

    Download the AAA Dallas App from your IOS App Store or Google Play Store. This is a free app to provide you with a Digital Assistant that allows you to connect with support, or submit your auction ...

  • How do I turn the sound on/off?

    Check the following: Above the video, there is a speaker icon: Flashing Yellow Speaker Icon: the audio is streaming. Check your speakers, or message support for assistance. Blue Speaker Icon: You...

  • How do I bid?

    To bid... go to the yellow section located to the right of the video. When bidding is in progress, you will see new offers appear. Click on the offer to accept. Be sure to listen to the auctioneer ...

  • What time does the lane start?

    Tuesday at 12:15 PM CT The sale usually begins with the start of the first lane followed by scattered start times for additional lanes. Please tune in at the beginning of the sale to listen to anno...

  • How do I set up an alert to know when my vehicle is running?

    Prior to Sale Day Set up alerts by adding vehicles to your watch list by going to vehicle run list, clicking on the vehicle, and selecting ‘Add to Watch List’ from the Vehicle Details page.     On...

  • Can I increase my credit limit?

    To request an increase in your credit limit, you may need to speak with your floorplan company. If paying by ACH, call the auction to speak with the Office Manager.